Refund & Cancellation Policy for Shimmers (Proprietorship Company)
At Shimmers, we strive to make your shopping experience smooth, reliable, and hassle-free.
1. Refund Eligibility
- Refunds will be provided under the following circumstances:
- If the delivered product is incorrect
- If the delivered product is damaged or defective
- If the customer cancels the order within the permitted cancellation window
- If the Company cancels the order due to unforeseen reasons
2. Cancellation Policy
- Orders can be cancelled within 24 hours of placement.
- If the order has not been shipped, it will be cancelled and a full refund will be issued.
- If the order has already been dispatched, you may refuse to accept the delivery. The refund will be processed once the product is returned to our warehouse.
3. Return & Refund Process
- Once the returned product reaches our warehouse, it will undergo a quality check (typically within 5–7 working days).
- After successful verification, the refund will be processed to the original payment method within an additional 5–7 working days.
4. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please raise a return/refund request by contacting us using the details below. Our team will assist you in resolving the issue promptly.
5. Contact Us
For any questions or assistance regarding refunds or cancellations, please reach out to us:
Email: shimmersreturn@gmail.com
Phone: +91 8745806989
Address: A 9/2 Wazirpur , Next to maruti suzuki nexa showroom delhi 110052
We are committed to ensuring your experience with Shimmers is pleasant and worry-free.